tour organiser
Code 4221.6
Tour organisers are in charge of managing and supervising the itinerary of a touristic voyage and provide practical information to tourists.
Essential skills
Knowledge
- local area tourism industry
- geographical areas relevant to tourism
Skills and competences
- support community-based tourism
- support local tourism
- assist at check-in
- assist clients with special needs
- engage local communities in the management of natural protected areas
- check travel documentation
- liaise with guest facilities providers
- coordinate performance tours
- build a network of suppliers in tourism
- build business relationships
- manage conservation of natural and cultural heritage
- manage visitor flows in natural protected areas
- apply foreign languages in tourism
- inform tourist groups on logistical times
- handle personal identifiable information
- maintain customer service
- organise transportation of tour groups
- organise entry to attractions
- welcome tour groups
- oversee all travel arrangements
Transversal competences
- manage health and safety standards
- handle veterinary emergencies
- perform services in a flexible manner
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What to assess for this role
Technical knowledge can be verified with tests and references. What never shows up on a CV are the transversal competences, and they explain most failed hires. Before closing, it pays to measure them with a standardised battery.
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Sources
This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences