host/hostess
Code 4221.2
Hosts/hostesses welcome and inform visitors at airports, train stations, hotels, exhibitions fairs, and function events and/or attend to passengers in the mean of transport.
Essential skills
Skills and competences
- assist clients with special needs
- distribute local information materials
- manage tourist groups
- identify customer's needs
- inform tourist groups on logistical times
- handle personal identifiable information
- maintain customer service
- maintain relationship with customers
- promote the use of sustainable transport
- provide tourism related information
- welcome tour groups
- greet guests
- answer incoming calls
- communicate verbal instructions
Transversal competences
- escort visitors to places of interest
- demonstrate intercultural competences in hospitality services
- provide visitor information
Download the role profile
We'll send you a profile ready to paste into your job ad: purpose, essential and optional skills, and what to assess. One email, no signup.
What to assess for this role
Technical knowledge can be verified with tests and references. What never shows up on a CV are the transversal competences, and they explain most failed hires. Before closing, it pays to measure them with a standardised battery.
See psychometric assessmentSimilar roles
Other roles in the same group, useful when the one you need is not an exact fit.
Need to find this profile?
We source, screen and assess candidates for this kind of role, with a replacement guarantee. Fast process and a flat fee per role, no percentage of the salary.
In Obrii App the profile becomes a job descriptor, a CV screener and an interview scorecard. Try it free for 14 days, no credit card.
Sources
This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences