ticket sales agent
Code 4221.3
Ticket sales agents provide initial service to customers, sell travel tickets and fit the reservation offer to customers' queries and needs.
Essential skills
Knowledge
- cancellation policies of service providers
Skills and competences
- quote prices
- assist clients with special needs
- communicate with customers
- inform customers of activity changes
- handle personal identifiable information
- maintain customer service
- upsell products
- process booking
- provide tourism related information
- respond to customers' inquiries
- have computer literacy
- process payments
- use global distribution system
- sell tickets
Transversal competences
- keep up to date on local events
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What to assess for this role
Technical knowledge can be verified with tests and references. What never shows up on a CV are the transversal competences, and they explain most failed hires. Before closing, it pays to measure them with a standardised battery.
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Sources
This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences