restaurant host/restaurant hostess
Code 5131.1
Restaurant hosts/hostesses welcome customers to a hospitality service unit and provide initial services.
Essential skills
Skills and competences
- accommodate special seating
- assist VIP guests
- assist guest departure
- check dining room cleanliness
- welcome restaurant guests
- arrange tables
- maintain customer service
- comply with food safety and hygiene
- seat customers according to the waiting list
- process reservations
Transversal competences
- assist customers
- handle customer complaints
- present menus
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What to assess for this role
Technical knowledge can be verified with tests and references. What never shows up on a CV are the transversal competences, and they explain most failed hires. Before closing, it pays to measure them with a standardised battery.
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Sources
This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences