Baggage flow supervisor
Code 4323.3
Baggage flow supervisors monitor the flow of baggage in airports to ensure baggage makes connections and arrives at the destinations in a timely manner. They communicate with baggage managers to ensure compliance with regulations and apply solutions. Baggage flow supervisors collect, analyse and maintain records on airline data, passenger, and baggage flow, as well as create and distribute daily reports regarding staff needs, safety hazards, maintenance needs and incident reports. They ensure cooperative behaviour and resolve conflicts.
Essential skills
Knowledge
- airport terminal standards
- airport safety regulations
Skills and competences
- ensure compliance with airport security measures
- ensure public safety and security
- identify airport safety hazards
- report airport security incidents
- write work-related reports
- apply airport standards and regulations
- follow airport safety procedures
- monitor airport service performance
- transfer luggage
- monitor security measures
Transversal competences
- comply with schedule
- ensure efficient baggage handling
- inspeccionar equipajes en aeródromos
- manage teamwork
- supervise transfer of luggage
- tolerate stress
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What to assess for this role
Technical knowledge can be verified with tests and references. What never shows up on a CV are the transversal competences, and they explain most failed hires. Before closing, it pays to measure them with a standardised battery.
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Sources
This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences