motor vehicle aftersales manager
Code 1221.3.2.1.3
Motor vehicle aftersales managers maximise sales by closing business on an ongoing basis. They negotiate with existing clients for contract renewals. They maintain contracts, deal with claims, manage warranty, and investigate damages on products.
Essential skills
Knowledge
- commercial law
- product comprehension
- consumer protection
Skills and competences
- apply business acumen
- build business relationships
- develop aftersale policies
- ensure compliance with warranty contracts
- guarantee customer satisfaction
- provide customer follow-up services
- plan event marketing for promotional campaigns
- perform customers’ needs analysis
- show diplomacy
- monitor after sales records
- manage aftersales processes to comply with business standards
- supervise sales activities
- use mathematical tools for managing vehicles
Transversal competences
- manage staff
- negotiate sales contracts
- produce statistical financial records
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Sources
This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences