technical sales representative
Code 2433.6
Technical sales representatives act for a business to sell its merchandise while providing technical insight for customers.
Essential skills
Knowledge
- characteristics of products
- characteristics of services
- product comprehension
- sales promotion techniques
Skills and competences
- apply technical communication skills
- communicate with customers
- contact customers
- demonstrate motivation for sales
- implement marketing strategies
- ensure compliance with legal requirements
- ensure client orientation
- guarantee customer satisfaction
- demonstrate products' features
- implement sales strategies
- keep records of customer interaction
- keep records on sales
- maintain relationship with customers
- provide customer follow-up services
- implement customer follow-up
- record customers' personal data
- respond to customers' inquiries
- answer requests for quotation
- supervise sales activities
- have computer literacy
- use customer relationship management software
Transversal competences
- prospect new customers
- manage schedule of tasks
- produce sales reports
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What to assess for this role
Technical knowledge can be verified with tests and references. What never shows up on a CV are the transversal competences, and they explain most failed hires. Before closing, it pays to measure them with a standardised battery.
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Sources
This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences