veterinary receptionist
Code 4226.1.2
Veterinary receptionists provide reception and office/administrative support in a veterinary practice, scheduling appointments and receiving clients, sale and advice on animal related products, in accordance with national legislation.
Essential skills
Knowledge
- animal welfare
- biosecurity related to animals
- animal welfare legislation
- safe work practices in a veterinary setting
- signs of animal illness
- veterinary terminology
Skills and competences
- apply animal hygiene practices
- apply safe work practices in a veterinary setting
- communicate with customers
- communicate by telephone
- ocuparse de la recepción de la clínica veterinaria
- provide support to veterinary clients
- process booking
- receive veterinary clients and their animals for appointments
- have computer literacy
- process payments
- deal with challenging people
- use different communication channels
- monitor the welfare of animals
Transversal competences
- manage infection control in the facility
- manage animal biosecurity
- handle customer complaints
- maintain administrative records in the veterinary office
- handle veterinary emergencies
- perform multiple tasks at the same time
- manage veterinary practice waiting area
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What to assess for this role
Technical knowledge can be verified with tests and references. What never shows up on a CV are the transversal competences, and they explain most failed hires. Before closing, it pays to measure them with a standardised battery.
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Sources
This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences