mediator
Code 2619.9
Mediators resolve disputes between two parties by examining the case, interviewing both parties, and advising on a solution which would be the most beneficial for them. They listen to both parties in order to facilitate communication and find a fair agreement and organise meetings. They aim at resolving disputes through dialogue and alternative solution without having to take the case to litigation and courts. Mediators ensure that the resolution is compliant with legal regulations and is also enforced.
Essential skills
Skills and competences
- apply knowledge of human behaviour
- apply conflict management
- advise on legal services
- listen to the stories of the disputants
- facilitate official agreement
- interpret law
- negotiate in legal cases
- promote communication between parties
- draft the rules of the mediation service
Transversal competences
- advise on conflict management
- observe confidentiality
- exercise neutrality in mediation cases
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What to assess for this role
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Sources
This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences