ticket issuing clerk
Code 5230.3
Ticket issuing clerks provide service to customers, sell tickets and fit the reservation offer to customers' needs. They sell tickets for all events such as sporting, cultural and leisure activities. They provide customers with information on offers and make the necessary arrangements.
Essential skills
Knowledge
- characteristics of products
- characteristics of services
- product comprehension
- cancellation policies of service providers
- e-commerce systems
- sales argumentation
Skills and competences
- quote prices
- assist clients with special needs
- stock shelves
- communicate with customers
- monitor ticketing
- issue sales invoices
- examine merchandise
- ensure compliance with legal requirements
- guarantee customer satisfaction
- demonstrate products' features
- identify customer's needs
- inform customers of activity changes
- carry out products preparation
- handle personal identifiable information
- operate cash register
- maintain customer service
- maintain store cleanliness
- maintain customer records
- upsell products
- provide customer follow-up services
- organise storage facilities
- prevent shoplifting
- process refunds
- process booking
- carry out order intake
- carry out active selling
- respond to customers' inquiries
- have computer literacy
- process payments
- use different communication channels
- sell tickets
Transversal competences
- apply numeracy skills
- keep up to date on local events
- provide customer guidance on product selection
- plan aftersales arrangements
- monitor stock level
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What to assess for this role
Technical knowledge can be verified with tests and references. What never shows up on a CV are the transversal competences, and they explain most failed hires. Before closing, it pays to measure them with a standardised battery.
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Sources
This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences