What does a retail cashier do?

Processes payments, applies promotions per policy, balances the till and handles basic customer questions.

Why psychometrically assess cashiers?

It is a cash-handling and service-stress role: impulsivity or low tolerance often explain shrink and poor experience.

Which skills matter most?

Accuracy, honesty, pace and respectful service during demand peaks.

cashier

Code 5230.1

The cashier (cajera o cajero de supermercado/retail) takes payment, records sales, handles cash or payment methods and serves customers at the point of sale. Use this Job Dictionary profile to profile a high-volume hire with focus on integrity and service.

Essential skills

Knowledge

customer service

Skills and competences

manage theft prevention
issue sales invoices
ensure client orientation
llevar la caja
provide customer follow-up services
process refunds
process payments
use different communication channels

Transversal competences

apply numeracy skills

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What to assess for this role

Assess attention, cash handling, self-control under queues and service orientation.

See psychometric assessment

Preguntas frecuentes

Lo que más nos preguntan

Common questions about this role when you are hiring or writing the job profile.

What does a retail cashier do?: Processes payments, applies promotions per policy, balances the till and handles basic customer questions.
Why psychometrically assess cashiers?: It is a cash-handling and service-stress role: impulsivity or low tolerance often explain shrink and poor experience.
Which skills matter most?: Accuracy, honesty, pace and respectful service during demand peaks.

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Sources

This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences