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shop assistant

Code 5223.6

Shop assistants work in shops where they perform assistance duties. The help shopkeepers in their daily work such as ordering and refilling of goods and stock, providing general advice to customers, selling products and maintaining the shop.

Essential skills

Knowledge

  • product comprehension
  • company policies

Skills and competences

  • apply company policies
  • stock shelves
  • execute working instructions
  • package purchases in bags
  • pack merchandise for gifts
  • examine merchandise
  • notify customers on special offers
  • operate cash register
  • maintain relationship with customers
  • maintain relationship with suppliers
  • maintain store cleanliness
  • put up price tags
  • provide customer follow-up services
  • organise product display
  • Order products
  • process refunds
  • carry out order intake
  • supervise merchandise displays

Transversal competences

  • direct customers to merchandise
  • provide customer guidance on product selection

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What to assess for this role

Technical knowledge can be verified with tests and references. What never shows up on a CV are the transversal competences, and they explain most failed hires. Before closing, it pays to measure them with a standardised battery.

See psychometric assessment

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Sources

This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences