railway sales agent
Code 4221.3.1
Railway sales agents provide service to customers who visit the ticket counter. They provide information, handle ticket reservations, sales and refunds. They also carry out clerical duties such as maintaining the daily ticket sales balance sheet. They handle requests for seat reservations and examine diagram charts of each car on train to verify the available space on the specified train.
Essential skills
Knowledge
- advise customers on the product range of railway companies
- geographic areas
Skills and competences
- update message displays
- react calmly in stressful situations
- adapt communication style according to recipient
- communicate with customer service department
- communicate with customers
- communicate clearly with passengers
- identify customer's needs
- handle petty cash
- persuade clients with alternatives
- use different communication channels
- sell train tickets
Transversal competences
- apply numeracy skills
- process order forms with customer's information
- act with a high level of safety awareness
- manage difficult clients
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What to assess for this role
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Sources
This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences