travel agent
Code 4221.7
The travel agent (ejecutivo de turismo) builds and sells travel: itineraries, fares, suppliers and traveller aftercare. Use this Job Dictionary profile to commercial tourism/agency role.
Essential skills
Knowledge
- ecotourism
- self-service technologies in tourism
- geographical areas relevant to tourism
Skills and competences
- quote prices
- advertise travel insurance
- support community-based tourism
- support local tourism
- engage local communities in the management of natural protected areas
- produce content for tourism brochures
- achieve sales targets
- distribute local information materials
- educate on sustainable tourism
- implement marketing strategies
- develop inclusive communication material
- ensure the privacy of guests
- manage digital archives
- manage conservation of natural and cultural heritage
- manage visitor flows in natural protected areas
- apply foreign languages in tourism
- identify customer's needs
- implement sales strategies
- maintain customer service
- maintain relationship with customers
- maintain relationship with suppliers
- maintain customer records
- upsell products
- comply with food safety and hygiene
- process booking
- provide tourism related information
- provide customised products
- oversee all travel arrangements
- process payments
- use customer relationship management software
- sell tourist packages
Transversal competences
- handle financial transactions
- handle customer complaints
- present reports
- measure customer feedback
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What to assess for this role
Assess customer orientation, GDS/systems fluency and resolving surprises.
See psychometric assessmentLo que más nos preguntan
Common questions about this role when you are hiring or writing the job profile.
- What does a travel agent do?
- Quotes, books and advises packages or tickets per budget and preferences.
- Still relevant with OTAs?
- Yes for complex, corporate and human-advised travel; the role specialises.
- What to assess when hiring?
- Itinerary cases, languages and calm under flight changes.
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Sources
This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences