Host/hostess
Also searched as: Azafato
Code 4221.2
What does a Host/hostess do?
Hosts/hostesses welcome and inform visitors at airports, train stations, hotels, exhibitions fairs, and function events and/or attend to passengers in the mean of transport.
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Essential skills
Skills and competences
- assist clients with special needs
- distribute local information materials
- manage tourist groups
- identify customer's needs
- inform tourist groups on logistical times
- handle personal identifiable information
- maintain customer service
- maintain relationship with customers
- promote the use of sustainable transport
- provide tourism related information
- welcome tour groups
- greet guests
- answer incoming calls
- communicate verbal instructions
Transversal competences
- escort visitors to places of interest
- demonstrate intercultural competences in hospitality services
- provide visitor information
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What to assess for this role
Technical knowledge can be verified with tests and references. What never shows up on a CV are the transversal competences, and they explain most failed hires. Before closing, it pays to measure them with a standardised battery.
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Sources
This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences