Ground steward/ground stewardess
Also searched as: Azafato de tierra
Code 4221.1
What does a Ground steward/ground stewardess do?
Ground stewards/ground stewardesses assist rail passengers before they board. They check in passengers and also perform customer service duties such as booking train tickets and helping passengers to apply for refunds after a delay or cancellation.
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Essential skills
Knowledge
- air passenger behaviour
- air transport law
Skills and competences
- communicate with customers
- check in luggage
- manage the customer experience
- maintain customer service
- check in passengers
Transversal competences
- tolerate stress
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What to assess for this role
Technical knowledge can be verified with tests and references. What never shows up on a CV are the transversal competences, and they explain most failed hires. Before closing, it pays to measure them with a standardised battery.
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Sources
This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences