membership manager
Code 2431.12
Membership managers oversee and coordinate the membership plan, support existing members and engage with possible new members. They analyse the market trend reports and develop marketing plans accordingly. Membership managers monitor and ensure the efficiency of processes, systems and strategies.
Essential skills
Knowledge
- product comprehension
- customer relationship management
- communication principles
- corporate social responsibility
- customer service
Skills and competences
- Gestionar stakeholders internos y externos
- liaise with managers
- coordinate membership work
- create solutions to problems
- develop professional network
- develop membership strategies
- analyse membership
- provide information
- manage membership
- manage membership database
- identify customer's needs
- provide membership service
- plan health and safety procedures
- recruit members
- supervise work
- supervise the management of an establishment
- use communication techniques
Transversal competences
- manage staff
- think analytically
- follow company standards
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What to assess for this role
Technical knowledge can be verified with tests and references. What never shows up on a CV are the transversal competences, and they explain most failed hires. Before closing, it pays to measure them with a standardised battery.
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Sources
This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences