client relations manager
Code 2431.6
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Essential skills
Knowledge
- product comprehension
- communication principles
- public relations
- corporate social responsibility
Skills and competences
- Desarrollar un plan de implementación
- Gestionar equipos de trabajo en ambientes híbridos y remotos
- communicate with customers
- liaise with managers
- create solutions to problems
- build business relationships
- develop professional network
- guarantee customer satisfaction
- manage accounts
- manage customer service
- identify customer's needs
- maximise sales revenues
- fix meetings
- plan health and safety procedures
- perform customers’ needs analysis
- supervise work
- supervise the management of an establishment
Transversal competences
- analyse consumer buying trends
- advise on public relations
- manage staff
- identify new business opportunities
- follow company standards
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What to assess for this role
Technical knowledge can be verified with tests and references. What never shows up on a CV are the transversal competences, and they explain most failed hires. Before closing, it pays to measure them with a standardised battery.
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Sources
This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences