Gambling manager
Code 1431.2.3
Gambling managers organise and coordinate the activities of a gambling facility. They oversee daily operations and facilitate communications between staff and customers. They manage and train staff and strive to improve the profitability of their business. They take responsibility for all gambling activities and ensure that relevant gambling rules and regulations are followed.
Essential skills
Knowledge
- corporate social responsibility
Skills and competences
- advise on betting
- recruit employees
- liaise with local authorities
- follow ethical code of conduct of gambling
- set organisational policies
- manage supplies
- identify indicators of problem gambling
- maintain customer service
- display betting information
- prevent money laundering in gambling
- represent the organisation
- follow betting strategies
- monitor customer behaviour
- supervise game operations
Transversal competences
- analyse gambling data
- assist customers
- train employees
- establish daily priorities
- manage budgets
- gestionar presupuestos operativos
- perform project management
- manage staff
- follow company standards
- supervise the work of staff on different shifts
- supervise daily information operations
- measure customer feedback
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Sources
This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences