Spa manager
Code 1431.2.5
Spa managers coordinate the day-to-day operations of the spa establishment in order to provide guests with the best customer experiences. They oversee the activities and performance of staff, manage the financial aspects of the Spa, deal with suppliers and run advertising campaigns for the spa in order to attract more customers.
Essential skills
Knowledge
- recreation activities
- product comprehension
- customer relationship management
- company policies
- communication principles
- keep up to date with spa products
- corporate social responsibility
- customer service
- types of spa
Skills and competences
- analyse goal progress
- liaise with managers
- recruit employees
- manage logistics
- create solutions to problems
- liaise with local authorities
- meet picking standards
- discharge employees
- develop revenue generation strategies
- develop recreation programmes
- set organisational policies
- guarantee customer satisfaction
- manage customer service
- manage recreational facility
- manage supplies
- identify customer's needs
- inform customers of activity changes
- plan spa services
- plan health and safety procedures
- ensure infrastructure accessibility
- schedule recreation facilities
- represent the organisation
- respond to customers' inquiries
- oversee spa maintenance
- supervise work
- supervise the management of an establishment
Transversal competences
- train employees
- lead a team
- establish daily priorities
- manage health and safety standards
- gestionar presupuestos operativos
- handle customer complaints
- manage staff
- produce sales reports
- programar turnos
- promote recreation activities
- follow company standards
- supervise daily information operations
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What to assess for this role
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Sources
This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences