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Sport facility manager

Code 1431.3

Sport facility managers lead and manage a sport facility or venue, including its operations, programming, sales, promotion, health and safety, development, and staffing. They ensure it provides excellent customer service whilst achieving business, financial and operational targets.

Essential skills

Skills and competences

  • implement operational business plans
  • recruit employees
  • coordinate events
  • promote equality in sport activities
  • manage customer service
  • handle incidents
  • manage sport facility finances
  • manage physical resources
  • involve volunteers
  • organise facility activities
  • implement strategic planning
  • supervise maintenance of sport facilities

Transversal competences

  • lead a team
  • manage personal professional development in sport
  • perform project management
  • handle customer complaints
  • manage a team
  • provide first aid
  • ensure health and safety of customers
  • ensure health and safety of staff

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What to assess for this role

Technical knowledge can be verified with tests and references. What never shows up on a CV are the transversal competences, and they explain most failed hires. Before closing, it pays to measure them with a standardised battery.

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Sources

This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences