Housing support worker
Code 3412.4.7
Housing support workers provide support and assistance to elderly, people with a physical impairment or learning disability, homeless people, ex-drug addicts, ex-alcohol addicts or ex-offenders.
Essential skills
Knowledge
- social sciences
- legal requirements in the social sector
- social justice
- company policies
- customer service
Skills and competences
- advocate for social service users
- comply with legislation in social services
- apply quality standards in social services
- apply socially just working principles
- apply problem solving in social service
- apply holistic approach within social services
- accept own accountability
- support service users in developing skills
- support social service users in skills management
- assist social service users in formulating complaints
- support social service users with specific communication needs
- support harmed social service users
- support social service users' positiveness
- support service users to use technological aids
- assist social service users with physical disabilities
- support social service users to live at home
- communicate with social service users
- communicate professionally with colleagues in other fields
- contribute to protecting individuals from harm
- meet standards of practice in social services
- build helping relationship with social service users
- assess social service users' situation
- manage social crisis
- involve service users and carers in care planning
- undertake risk assessment of social service users
- maintain records of work with service users
- maintain the trust of service users
- apply person-centred care
- listen actively
- prevent social problems
- promote social change
- promote inclusion
- encourage social service users to preserve their independence in their daily activities
- conduct interview in social service
- review social service plan
- follow health and safety precautions in social care practices
- monitor service users' health
- apply decision making within social work
- work within communities
Transversal competences
- advise on housing
- apply organisational techniques
- assist individuals with disabilities in community activities
- demonstrate leadership in social service cases
- refer service users to community resources
- manage stress in the work place
- report on social development
- maintain privacy of service users
- deliver social services in diverse cultural communities
- promote service users' rights
- provide social counselling
- protect vulnerable social service users
- undertake continuous professional development in social work
- relate empathetically
- adhere to organisational guidelines
- tolerate stress
- work in a multicultural environment in health care
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What to assess for this role
Technical knowledge can be verified with tests and references. What never shows up on a CV are the transversal competences, and they explain most failed hires. Before closing, it pays to measure them with a standardised battery.
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Sources
This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences