Ingeniero de soporte de aplicaciones
Code 2149.2.9
This role has no official English translation yet; it is shown in Spanish.
El ingeniero/ingeniera de soporte de aplicaciones es un profesional encargado de brindar soporte técnico y resolver problemas relacionados con las aplicaciones informáticas utilizadas por los usuarios. Su propósito principal es garantizar la disponibilidad y el funcionamiento correcto de las aplicaciones, así como ofrecer asistencia y orientación a los usuarios para resolver sus inquietudes y problemas técnicos. Trabajan en colaboración con equipos de desarrollo y otras áreas para mantener y mejorar la calidad del servicio de las aplicaciones.
Essential skills
Knowledge
- .NET Core
- .NET Framework
- API Application Programming Interface
- APIs JSON
- APIs REST
- Amazon Web Services (AWS)
- Cloud Computing
- Code Quality Analysis
- Configuration Management
- Docker Swarm
- GitHub
- IDE Integrated Development Environment
- JavaScript Framework
- JavaScript Object Notation (JSON)
- Linux
- MS SQL Server
- Network Monitoring
- Node.js
- ORM (Object Relational Mapper)
- Object Oriented Programming
- Operating System
- Oracle
- Relational Databases
- Responsive design
- SQL
- Web APIs
- Web performance
- XML
- algorithms
- communication
- information structure
- tools for software configuration management
- computer science
- computer engineering
Skills and competences
- Azure Active Directory
- analyse software specifications
- consult information sources
- create solutions to problems
- define technical requirements
- debug software
- use technical documentation
- identify customer's needs
- identify customer requirements
- set up the controller of a machine
- interpret technical requirements
- process customer orders
- proporcionar documentación técnica
- use software libraries
- utilise computer-aided software engineering tools
- use back-up and recovery tools
- use CAM software
Transversal competences
- advise client on technical possibilities
- meet deadlines
- manage schedule of tasks
- handle customer complaints
- mathematics
- think analytically
- collect customer feedback on applications
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What to assess for this role
Technical knowledge can be verified with tests and references. What never shows up on a CV are the transversal competences, and they explain most failed hires. Before closing, it pays to measure them with a standardised battery.
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Sources
This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences