Social security officer
Code 3353.2
Social security officers advise clients on social security benefits and ensure they claim the benefits they are eligible for, as well as providing advice on promotions and other available support services such as employment benefits. They aid clients in applications for benefits such as sickness, maternity, pensions, invalidity, unemployment and family benefits. They investigate the client's right to benefits by reviewing their case and researching legislation and the claim, and suggest an appropriate course of action. Social security advisers also determine the aspects of a specific benefit.
Essential skills
Knowledge
- social security law
- government social security programmes
Skills and competences
- apply technical communication skills
- advise on social security benefits
- check official documents
- investigate social security applications
- provide necessary documents
- ensure information transparency
- protect client interests
- conduct research interview
- respond to enquiries
Transversal competences
- administer appointments
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What to assess for this role
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Sources
This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences