Obrii Consulting
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Tourist information centre manager

Code 1439.6

Tourist information centre managers are in charge of managing employees and activities of a centre which provides information and advice to travellers and visitors about local attractions, events, travelling and accommodation.

Essential skills

Knowledge

  • local area tourism industry
  • tourism market
  • geographical areas relevant to tourism

Skills and competences

  • analyse data about clients
  • recruit employees
  • create solutions to problems
  • build a network of suppliers in tourism
  • build business relationships
  • design materials for multimedia campaigns
  • distribute local information materials
  • develop strategies for accessibility
  • develop tourist information materials
  • assess an area as a tourism destination
  • apply foreign languages in tourism
  • handle personal identifiable information
  • maintain customer service
  • maintain customer records
  • comply with food safety and hygiene
  • ensure infrastructure accessibility
  • provide tourism related information
  • design press kit for media
  • respond to customers' inquiries
  • oversee the design of touristic publications
  • oversee the printing of touristic publications
  • have computer literacy

Transversal competences

  • keep up to date on local events
  • handle touristic quantitative data
  • manage medium term objectives
  • manage budgets
  • manage staff
  • present reports
  • develop financial statistics reports

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What to assess for this role

Technical knowledge can be verified with tests and references. What never shows up on a CV are the transversal competences, and they explain most failed hires. Before closing, it pays to measure them with a standardised battery.

See psychometric assessment

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Sources

This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences