Garage manager
Code 1439.4
Garage managers oversee the work of road vehicle mechanics and administrative personnel. They organise the daily work and deal with clients.
Essential skills
Knowledge
- product comprehension
- car controls
- customer relationship management
- financial management
- communication principles
- corporate social responsibility
- customer service
Skills and competences
- advise on customs regulations
- liaise with managers
- create solutions to problems
- disseminate internal communications
- guarantee customer satisfaction
- identify customer's needs
- diagnose problems with vehicles
- maintain relationship with customers
- maintain relationship with suppliers
- plan health and safety procedures
- promote organisational communication
- supervise work
- supervise the management of an establishment
- use different communication channels
- visit manufacturers
Transversal competences
- manage staff
- provide operational efficiency training to employees
- plan employees work in vehicle maintenance
- follow company standards
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What to assess for this role
Technical knowledge can be verified with tests and references. What never shows up on a CV are the transversal competences, and they explain most failed hires. Before closing, it pays to measure them with a standardised battery.
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Sources
This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences