Laundry and dry cleaning manager
Code 1439.5
Laundry and dry cleaning managers oversee the laundry operations in an institutional laundry. They supervise laundry and dry cleaning staff, plan and enforce safety procedures, order supplies and oversee the laundry's budget. Laundry and dry cleaning managers ensure the quality standards and that customers' expectations are met.
Essential skills
Knowledge
- product comprehension
- customer relationship management
- quality standards
- communication principles
- corporate social responsibility
- customer service
Skills and competences
- adjust production schedule
- analyse goal progress
- create solutions to problems
- ensure equipment maintenance
- identify customer's needs
- maintain customer service
- maintain relationship with customers
- collaborate in company's daily operations
- plan health and safety procedures
- supervise work
- supervise the management of an establishment
- supervisar trabajos en equipo
Transversal competences
- evaluate employees
- manage health and safety standards
- manage budgets
- handle customer complaints
- manage staff
- programar turnos
- follow company standards
- oversee guest laundry service
- monitor customer service
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What to assess for this role
Technical knowledge can be verified with tests and references. What never shows up on a CV are the transversal competences, and they explain most failed hires. Before closing, it pays to measure them with a standardised battery.
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Sources
This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences