Mail clerk
Code 4412.1
Mail clerks perform mail handling, sorting, recording and other duties in connection with mail services from post offices or related organisations. They keep records of the incoming and outgoing packages and letters in the establishment.
Essential skills
Skills and competences
- apply information security policies
- liaise with transportation companies
- differentiate types of packages
- ensure the integrity of mail
- keep records of customer interaction
- keep task records
- keep records of merchandise delivery
- handle mail
- operate mailing information systems
- organise mail deliveries
- record customers' personal data
Transversal competences
- liaise with colleagues
- establish daily priorities
- keep written records of cargo
- maintain privacy of service users
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What to assess for this role
Technical knowledge can be verified with tests and references. What never shows up on a CV are the transversal competences, and they explain most failed hires. Before closing, it pays to measure them with a standardised battery.
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Sources
This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences