bookshop specialised seller
Code 5223.7.6
Bookshop specialised sellers sell books in specialised shops. They also make suggestions, give advice about the books available and any other related products for sale in the specialised shop.
Essential skills
Knowledge
- characteristics of products
- characteristics of services
- product comprehension
- e-commerce systems
- sales argumentation
Skills and competences
- advise customers on books selection
- assist with book events
- classify books
- stock shelves
- liaise with book publishers
- issue sales invoices
- stay up-to-date with latest book releases
- examine merchandise
- ensure compliance with legal requirements
- guarantee customer satisfaction
- demonstrate products' features
- identify customer's needs
- carry out products preparation
- operate cash register
- maintain store cleanliness
- provide customer follow-up services
- organise product display
- organise storage facilities
- prevent shoplifting
- process refunds
- carry out order intake
- carry out bibliographic work
- carry out active selling
- take orders for special publications
- use different communication channels
- sell books
Transversal competences
- advertise new book releases
- apply numeracy skills
- provide customer guidance on product selection
- plan aftersales arrangements
- recommend books to customers
- monitor stock level
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What to assess for this role
Technical knowledge can be verified with tests and references. What never shows up on a CV are the transversal competences, and they explain most failed hires. Before closing, it pays to measure them with a standardised battery.
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Sources
This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences