flight attendant
Code 5111.2.1
The cabin crew (azafata o auxiliar de vuelo) upholds onboard safety and service: procedures, passengers and emergencies. Use this Job Dictionary profile to use Chilean synonyms azafata/auxiliar de vuelo.
Essential skills
Knowledge
- air transport law
- common aviation safety regulations
- airport planning
Skills and competences
- give instructions to staff
- execute flight plans
- manage the customer experience
- deal with challenging work conditions
- inspect cabin service equipment
- maintain customer service
- maintain relationship with customers
- upsell products
- comply with food safety and hygiene
- deliver outstanding service
- process customer orders
- provide food and beverages
- carry out pre-flight duties
- perform routine flight operations checks
- greet guests
- follow verbal instructions
- serve food in table service
- communicate verbal instructions
- sell souvenirs
Transversal competences
- analyse work-related written reports
- handle financial transactions
- handle customer complaints
- handle stressful situations in the work place
- handle veterinary emergencies
- prepare flight reports
- provide first aid
- conduct full-scale emergency plan exercises
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What to assess for this role
Assess service under pressure, teamwork and safety discipline.
See psychometric assessmentLo que más nos preguntan
Common questions about this role when you are hiring or writing the job profile.
- What does cabin crew do?
- Runs briefing, serves passengers and applies safety and emergency protocols.
- Is azafata the same role?
- Yes in everyday use; the formal title stresses the safety function, not only service.
- What to measure in selection?
- Service/emergency simulations, languages and shift resilience.
Similar roles
Other roles in the same group, useful when the one you need is not an exact fit.
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Sources
This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences