ship steward/ship stewardess
Code 5111.2.2
Ship stewards and ship stewardesses work on board the vessel to provide services to passengers such as serving meals, housekeeping, welcoming passengers and explaining safety procedures.
Essential skills
Knowledge
- health and safety measures in transportation
Skills and competences
- asistir en el embarque de pasajeros
- help to control passenger behaviour during emergency situations
- communicate reports provided by passengers
- demonstrate emergency procedures
- facilitate safe disembarkation of passengers
- manage the customer experience
- maintain customer service
- comply with food safety and hygiene
- deliver outstanding service
- provide food and beverages
- greet guests
- check passenger tickets
- follow verbal instructions
- serve food in table service
- communicate verbal instructions
Transversal competences
- provide information to passengers
- handle financial transactions
- handle customer complaints
- handle veterinary emergencies
- manage on board hazards
Download the role profile
We'll send you a profile ready to paste into your job ad: purpose, essential and optional skills, and what to assess. One email, no signup.
What to assess for this role
Technical knowledge can be verified with tests and references. What never shows up on a CV are the transversal competences, and they explain most failed hires. Before closing, it pays to measure them with a standardised battery.
See psychometric assessmentSimilar roles
Other roles in the same group, useful when the one you need is not an exact fit.
Need to find this profile?
We source, screen and assess candidates for this kind of role, with a replacement guarantee. Fast process and a flat fee per role, no percentage of the salary.
In Obrii App the profile becomes a job descriptor, a CV screener and an interview scorecard. Try it free for 14 days, no credit card.
Sources
This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences