Steward/stewardess
Also searched as: Azafato
Code 5111.2
What does a Steward/stewardess do?
Stewards/stewardesses perform food and beverage service activities on all land, sea and air travel services.
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Essential skills
Skills and competences
- maintain customer service
- comply with food safety and hygiene
- greet guests
- serve food in table service
Transversal competences
- handle financial transactions
- handle customer complaints
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What to assess for this role
Technical knowledge can be verified with tests and references. What never shows up on a CV are the transversal competences, and they explain most failed hires. Before closing, it pays to measure them with a standardised battery.
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Sources
This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences