Cabin crew manager
Also searched as: Sobrecargo
Code 5111.1
What does a Cabin crew manager do?
Cabin crew managers are responsible for motivating the cabin crew team to surpass passengers' expectations and for the application of safety regulations on board the plane.
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Essential skills
Knowledge
- air transport law
- common aviation safety regulations
- airport planning
Skills and competences
- give instructions to staff
- execute flight plans
- manage the customer experience
- deal with challenging work conditions
- inspect cabin service equipment
- maintain relationship with customers
- upsell products
- deliver outstanding service
- process customer orders
- provide food and beverages
- carry out pre-flight duties
- perform routine flight operations checks
- follow verbal instructions
- communicate verbal instructions
- sell souvenirs
Transversal competences
- analyse work-related written reports
- handle stressful situations in the work place
- handle veterinary emergencies
- prepare flight reports
- provide first aid
- conduct full-scale emergency plan exercises
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What to assess for this role
Technical knowledge can be verified with tests and references. What never shows up on a CV are the transversal competences, and they explain most failed hires. Before closing, it pays to measure them with a standardised battery.
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Sources
This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences