ICT account manager
Code 2434.1
ICT account managers build business relationships with customers to facilitate the sale of hardware, software, telecommunications or ICT services. They also identify opportunities and manage sourcing and delivery of products to customers. They achieve sales targets and maintain profitability.
Essential skills
Knowledge
- channel marketing
- product comprehension
- sales strategies
- service-oriented modelling
- accounting techniques
- sales argumentation
Skills and competences
- apply company policies
- develop account strategy
- implement marketing strategies
- guarantee customer satisfaction
- manage contracts
- implement sales strategies
- keep records on sales
- maintain relationship with customers
- maximise sales revenues
- perform data analysis
- perform customers’ needs analysis
- implement customer follow-up
- use customer relationship management software
Transversal competences
- identify new business opportunities
- produce sales reports
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What to assess for this role
Technical knowledge can be verified with tests and references. What never shows up on a CV are the transversal competences, and they explain most failed hires. Before closing, it pays to measure them with a standardised battery.
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Sources
This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences