Insurance claims manager
Code 1346.5
Insurance claims managers lead the team of insurance claims officers to ensure they handle insurance claims properly and efficiently. They deal with more complex customer complains and assist with fraudulent cases. Insurance claims managers work with insurance brokers, agents, loss adjusters and customers.
Essential skills
Knowledge
- financial analysis
- insurance law
- fraud detection
- financial statements
- financial management
- principles of insurance
- corporate social responsibility
- types of insurance
Skills and competences
- analyse market financial trends
- enforce financial policies
- liaise with managers
- manage claim files
- manage claims process
- handle incoming insurance claims
- organise a damage assessment
- plan health and safety procedures
- prepare financial auditing reports
- conduct financial audits
- review insurance process
Transversal competences
- advise on financial matters
- manage staff
- lead claim examiners
- strive for company growth
- follow company standards
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What to assess for this role
Technical knowledge can be verified with tests and references. What never shows up on a CV are the transversal competences, and they explain most failed hires. Before closing, it pays to measure them with a standardised battery.
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Sources
This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences