branch manager
Code 1120.2.1
The branch manager (jefe de sucursal o director de sucursal) leads the local branch: sales, team, service and network target delivery. Use this Job Dictionary profile to profile branch leadership in banking, retail or services.
Essential skills
Knowledge
- business law
- financial jurisdiction
- accounting
- financial statements
- cost management
- financial management
- company policies
- strategic planning
- marketing principles
- corporate social responsibility
Skills and competences
- align efforts towards business development
- analizar objetivos empresariales
- analyse business processes
- apply business acumen
- liaise with managers
- control financial resources
- crear una estructura organizativa
- follow the statutory obligations
- exercise stewardship
- develop revenue generation strategies
- develop company strategies
- develop business plans
- evaluate performance of organisational collaborators
- ensure lawful business operations
- manage office facility systems
- report on overall management of a business
- integrate headquarter's guidelines into local operations
- execute marketing plan
- collaborate in company's daily operations
- plan health and safety procedures
- create a financial plan
- abide by business ethical code of conducts
- conclude business agreements
- make strategic business decisions
- impart business plans to collaborators
Transversal competences
- analyse financial risk
- assume responsibility for the management of a business
- create a work atmosphere of continuous improvement
- manage staff
- integrate strategic foundation in daily performance
- negotiate with stakeholders
- plan medium to long term objectives
- business management principles
- strive for company growth
- follow company standards
- synthesise financial information
- track key performance indicators
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What to assess for this role
Assess team leadership, commercial orientation and handling difficult clients under target pressure.
See psychometric assessmentLo que más nos preguntan
Common questions about this role when you are hiring or writing the job profile.
- What does a branch manager do?
- Runs the branch operation, motivates the team, protects customer experience and owns branch KPIs.
- Branch vs shop manager?
- Branch is common in banking/insurance/services; shop in retail. Floor leadership is similar.
- What to measure when hiring?
- Portfolio or ticket results, team climate and point-of-sale compliance.
Similar roles
Other roles in the same group, useful when the one you need is not an exact fit.
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Sources
This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences