After-sales service technician
Also searched as: Técnico de servicio posventa
Code 2433.1
What does a After-sales service technician do?
After-sales service technicians provide after-sales service support to customers, such as the installation, maintenance and repair of the sold products. They take corrective actions to ensure customers’ satisfaction, resolve technical product-related issues and write customer summary reports.
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Essential skills
Knowledge
- characteristics of products
- characteristics of services
- product comprehension
- customer relationship management
- maintenance operations
- customer service
Skills and competences
- communicate with customers
- contact customers
- create solutions to problems
- ensure compliance with legal requirements
- guarantee customer satisfaction
- implement sales strategies
- provide customer follow-up services
- execute after sales activities
- implement customer follow-up
Transversal competences
- advise on merchandise features
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What to assess for this role
Technical knowledge can be verified with tests and references. What never shows up on a CV are the transversal competences, and they explain most failed hires. Before closing, it pays to measure them with a standardised battery.
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Sources
This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences