shop supervisor
Code 5222.1
Shop supervisors are responsible for the smooth operation of stores according to regulations and company policy. They oversee business activities such budgets, inventory and customer service. Shop supervisors also monitor employees' performance and ensure that goals are being met.
Essential skills
Knowledge
- health, safety and hygiene legislation
Skills and competences
- apply company policies
- recruit employees
- ensure compliance with purchasing and contracting regulations
- preparar calendario de trabajo del departamento para el personal
- oversee promotional sales prices
Transversal competences
- train employees
- control of expenses
- manage budgets
- manage staff
- monitor customer service
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What to assess for this role
Technical knowledge can be verified with tests and references. What never shows up on a CV are the transversal competences, and they explain most failed hires. Before closing, it pays to measure them with a standardised battery.
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Sources
This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences