Supervisor de cajas (Ventas)
Code 5222.1.C
This role has no official English translation yet; it is shown in Spanish.
Se encarga de preparar la jornada de trabajo del equipo de cajeros, supervisando al equipo de cajeros y asegurando la calidad en la atención a clientes -tanto por los cajeros como en las cajas automáticas-, siguiendo los procedimientos de la empresa.
Essential skills
Knowledge
- good manufacturing practices
- behavioural science
- manage transport of goods from warehouse facilities
- ICT project management methodologies
- manufacturing processes
- internal risk management policy
- production processes
- e-commerce systems
- accounting techniques
Skills and competences
- inspect data
- apply conflict management
- apply social media marketing
- apply strategic thinking
- recruit employees
- control minor maintenance
- coordinate communication within a team
- create solutions to problems
- crear una estructura organizativa
- implement marketing strategies
- plan digital marketing
- comprehend financial business terminology
- examine merchandise
- ensure compliance with legal requirements
- guarantee customer satisfaction
- manage supplies
- manage human resources
- arrange ordering of products for customers
- identify customer's needs
- identify legal requirements
- implement sales strategies
- interact with users to gather requirements
- carry out cross merchandising
- llevar la caja
- maintain relationship with customers
- keep up with trends
- provide customer follow-up services
- preparar calendario de trabajo del departamento para el personal
- carry out sales analysis
- conduct research interview
- perform online data analysis
- perform risk analysis
- handle financial overviews of the store
- supervise sales activities
- oversee promotional sales prices
- conduct inter-shift communication
- use different communication channels
- use internet to increase sales
- use experience map
Transversal competences
- adapt to changes in technological development plans
- analyse consumer buying trends
- train employees
- maintain financial records
- report analysis results
- keep up with the latest information systems solutions
- produce sales reports
- adhere to organisational guidelines
- monitor customer service
- measure customer feedback
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What to assess for this role
Technical knowledge can be verified with tests and references. What never shows up on a CV are the transversal competences, and they explain most failed hires. Before closing, it pays to measure them with a standardised battery.
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Sources
This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences