Passenger fare controller
Code 5112.3.1
Passenger fare controllers collect tickets, fares, and passes from passengers. They answer questions from passengers concerning transport rules, station, and timetable information.
Essential skills
Knowledge
- apply tramway regulations
- customs regulations for passengers
Skills and competences
- operate electronic payment terminals
- assist disable passengers
- assist passengers in emergency situations
- asistir en el embarque de pasajeros
- help to control passenger behaviour during emergency situations
- collect fares
- communicate with customers
- communicate clearly with passengers
- facilitate safe disembarkation of passengers
- lift heavy weights
- handle petty cash
- handle personal identifiable information
- listen actively
- answer questions about the train transport service
- check passenger tickets
- check tickets throughout carriages
- be friendly to passengers
Transversal competences
- act reliably
- adhere to transportation work schedule
- provide information to passengers
- perform services in a flexible manner
- provide first aid
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What to assess for this role
Technical knowledge can be verified with tests and references. What never shows up on a CV are the transversal competences, and they explain most failed hires. Before closing, it pays to measure them with a standardised battery.
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Sources
This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences