Train conductor
Code 5112.3
Train conductors assist passengers in the boarding and leaving of the train. They answer questions from passengers concerning train rules, stations, and provide timetable information. They collect tickets, fares, and passes from passengers and support the chief conductor in performing his operational tasks e.g in regard to door closing or certain operational communication. They ensure the safety of passengers respond to technical incidents and emergency situations.
Essential skills
Knowledge
- railway framework legislation
- customs regulations for passengers
- passenger transport regulations
Skills and competences
- speak different languages
- assist disable passengers
- assist passengers with timetable information
- assist passengers in emergency situations
- focus on passengers
- communicate reports provided by passengers
- communicate clearly with passengers
- cuidar pertenencias de pasajeros
- research passenger needs
- ensure passenger comfort
- manage the customer experience
- handle petty cash
- operate railway communication systems
- answer questions about the train transport service
- monitor customer inquiries
- check carriages
- sell train tickets
Transversal competences
- provide information to passengers
- handle stressful situations in the work place
- supervise movement of passengers
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What to assess for this role
Technical knowledge can be verified with tests and references. What never shows up on a CV are the transversal competences, and they explain most failed hires. Before closing, it pays to measure them with a standardised battery.
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Sources
This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences