Front of house manager
Code 1349.14
Front of house managers are responsible for those areas of a live event venue that are accessible to the public. They make sure interaction with the customers or visitors goes smoothly and professionally. Front of house managers are responsible for ticket sales, any refreshments, and make sure spaces accessible to the public are set out properly. They interact with the venue manager and the stage manager.
Essential skills
Knowledge
- labour legislation
Skills and competences
- monitor ticketing
- assess cleanliness of areas
- prevent fire in a performance environment
- promote health and safety
- supervise event staff
- monitor guest access
Transversal competences
- manage staff
- manage a team
- negotiate health and safety issues with third parties
- react to emergency situations in a live performance environment
- carry out end of day accounts
- ensure health and safety of visitors
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What to assess for this role
Technical knowledge can be verified with tests and references. What never shows up on a CV are the transversal competences, and they explain most failed hires. Before closing, it pays to measure them with a standardised battery.
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Sources
This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences