Interpretation agency manager

Code 1349.15

Interpretation agency managers oversee operations in the delivery of interpretation services. They coordinate the efforts of a team of interpreters who understand and convert spoken communication from one language to another. They ensure the quality of the service and the administration of the interpretation agency.

Essential skills

Knowledge

  • customer relationship management
  • project management
  • grammar
  • interpreting modes
  • spelling

Skills and competences

  • speak different languages
  • preserve meaning of original speech
  • build business relationships
  • develop a translation strategy
  • master language rules
  • perform bilateral interpretation
  • interpret spoken language between two parties
  • translate spoken language simultaneously
  • translate spoken language consecutively
  • write work-related reports
  • follow an ethical code of conduct for translation activities
  • manage a good diction
  • translate language concepts

Transversal competences

  • apply grammar and spelling rules
  • assume responsibility for the management of a business
  • liaise with colleagues
  • lead a team
  • assess quality of services
  • manage budgets
  • observe confidentiality

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What to assess for this role

Technical knowledge can be verified with tests and references. What never shows up on a CV are the transversal competences, and they explain most failed hires. Before closing, it pays to measure them with a standardised battery.

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Sources

This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences