Obrii Consulting
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Rental service representative in cars and light motor vehicles

Code 5249.2.1.3

Rental service representatives in cars and light motor vehicles are in charge of renting out vehicles and determining specific periods of usage. They document transactions, insurances and payments.

Essential skills

Knowledge

  • financial capability
  • product comprehension
  • company policies

Skills and competences

  • communicate with customers
  • achieve sales targets
  • guarantee customer satisfaction
  • manage claims process
  • identify customer's needs
  • maintain inventory of rented items
  • handle rental overdues
  • provide customer follow-up services
  • process data
  • record customers' personal data
  • review completed contracts
  • have computer literacy
  • process payments

Transversal competences

  • apply numeracy skills
  • assist customers
  • handle financial transactions
  • provide customers with price information
  • perform multiple tasks at the same time
  • work independently in rental services

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What to assess for this role

Technical knowledge can be verified with tests and references. What never shows up on a CV are the transversal competences, and they explain most failed hires. Before closing, it pays to measure them with a standardised battery.

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Sources

This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences