Rental service representative in video tapes and disks
Code 5249.2.2.2
Rental service representatives in video tapes and disks are in charge of renting out equipment and determining specific periods of usage. They document transactions, insurances and payments.
Essential skills
Knowledge
- financial capability
- product comprehension
- company policies
Skills and competences
- communicate with customers
- achieve sales targets
- guarantee customer satisfaction
- manage claims process
- identify customer's needs
- maintain inventory of rented items
- handle rental overdues
- provide customer follow-up services
- process data
- record customers' personal data
- review completed contracts
- have computer literacy
- process payments
Transversal competences
- apply numeracy skills
- assist customers
- handle financial transactions
- provide customers with price information
- perform multiple tasks at the same time
- work independently in rental services
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What to assess for this role
Technical knowledge can be verified with tests and references. What never shows up on a CV are the transversal competences, and they explain most failed hires. Before closing, it pays to measure them with a standardised battery.
See psychometric assessmentSimilar roles
Other roles in the same group, useful when the one you need is not an exact fit.
- Vehicle rental agent
- Rental service representative in trucks
- Rental service representative in construction and civil engineering machinery
- Rental service representative in recreational and sports goods
- Rental manager
- Rental service representative in personal and household goods
- Rental service representative
- Rental service representative in cars and light motor vehicles
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Sources
This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences