Vehicle rental agent
Code 5249.3
Vehicle rental agents represent businesses involved in renting out vehicles and determine short periods of usage. They document transactions, insurances and payments.
Essential skills
Knowledge
- car controls
- contract law
- types of vehicles
Skills and competences
- check vehicle damage
- communicate with customers
- audit closed vehicle rental contracts
- conduct customer identification
- achieve sales targets
- complete transaction procedures for returned vehicles
- identify customer's needs
- handle rental overdues
- arrange rental car drop-off
- arrange pick‐up
- process data
- record customers' personal data
- review completed contracts
- have computer literacy
- process payments
- process reservations
Transversal competences
- apply numeracy skills
- handle customer complaints
- provide customers with price information
- perform multiple tasks at the same time
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What to assess for this role
Technical knowledge can be verified with tests and references. What never shows up on a CV are the transversal competences, and they explain most failed hires. Before closing, it pays to measure them with a standardised battery.
See psychometric assessmentSimilar roles
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Sources
This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences