Service manager
Code 1349.21
Service managers are responsible for the supervision and coordination of the provision of different professional and technical services to customers. They ensure a smooth interaction with clients and high levels of satisfaction post-service. This occupation includes the provision of policing, correctional, library, legal and fire services.
Essential skills
Knowledge
- product comprehension
- customer relationship management
- communication principles
- corporate social responsibility
- customer service
Skills and competences
- create solutions to problems
- develop business plans
- identify customer's needs
- plan health and safety procedures
- supervise work
- supervise the management of an establishment
Transversal competences
- manage staff
- follow company standards
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What to assess for this role
Technical knowledge can be verified with tests and references. What never shows up on a CV are the transversal competences, and they explain most failed hires. Before closing, it pays to measure them with a standardised battery.
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Sources
This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences