Taxi controller
Code 4323.17
Taxi controllers take bookings, dispatch vehicles, and are responsible for coordinating drivers while maintaining customer liaison.
Essential skills
Knowledge
- road traffic laws
- passenger transport regulations
Skills and competences
- Trabajar de manera colaborativa con diferentes equipos
- assign taxi fares
- match vehicles with routes
- communicate by telephone
- follow up complaint reports
- read maps
- operate radio dispatch systems for taxis
- listen actively
- monitor drivers
- control taxi schedules
- consider economic criteria in decision making
- communicate verbal instructions
- relay messages through radio and telephone systems
- use codes to communicate with taxi drivers
- use different communication channels
Transversal competences
- handle customer complaints
- log times of taxis
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What to assess for this role
Technical knowledge can be verified with tests and references. What never shows up on a CV are the transversal competences, and they explain most failed hires. Before closing, it pays to measure them with a standardised battery.
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Sources
This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences