waiter/waitress
Code 5131.2
The waiter / waitress (garzona, mesero o camarero) serves tables, recommends and coordinates with kitchen/bar for a smooth service experience. Use this Job Dictionary profile to use Chilean «garzón» language in synonyms and ads.
Essential skills
Knowledge
- alcoholic beverage products
- food and beverages on the menu
- dietary regimes
Skills and competences
- assist VIP guests
- assist clients with special needs
- check dining room cleanliness
- welcome restaurant guests
- arrange tables
- gestionar pagos de facturas
- identify customer's needs
- clean surfaces
- maintain customer service
- maintain relationship with customers
- comply with food safety and hygiene
- prepare alcoholic beverages
- prepare hot drinks
- prepare the restaurant for service
- take food and beverage orders from customers
- serve beverages
- serve food in table service
- serve wines
- process payments
Transversal competences
- advise guests on menus for special events
- assist customers
- present menus
- attend to detail regarding food and beverages
- maintain personal hygiene standards
- supervise food quality
- work in a hospitality team
- measure customer feedback
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What to assess for this role
Assess attentiveness, order memory, pressure handling in service and experience orientation.
See psychometric assessmentLo que más nos preguntan
Common questions about this role when you are hiring or writing the job profile.
- What does a waiter do?
- Takes orders, serves, answers guest questions and keeps the dining-room pace.
- Why do Chileans say garzón?
- It is the everyday term in ads and on the floor; «camarero» arrives more via European or formal Spanish.
- What to assess when hiring?
- Service simulation, kindness under stress and teamwork with the kitchen.
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Sources
This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences