analista de experiencia del usuario

Code 2511.19

This role has no official English translation yet; it is shown in Spanish.

El analista/la analista de experiencia del usuario realiza investigaciones para entender las necesidades, comportamientos y motivaciones del usuario. Trabajan en un contexto de desarrollo de productos o servicios, utilizando métodos cualitativos y cuantitativos para recopilar datos que informen y guíen el diseño, con el objetivo de mejorar la experiencia del usuario y la usabilidad del producto o servicio.

Essential skills

Knowledge

Minimum Viable Product (MVP)
opinion poll
Testing
User Experience UX
web analytics
communication
software interaction design
statistics
document management
scientific research methodology
polling techniques
cognitive psychology
ICT system user requirements
customer segmentation
survey techniques
visual presentation techniques

Skills and competences

Analizar datos para la gestión de programas
Elaborar hipótesis
Presentar los resultados del análisis de datos
evaluate interview reports
analyse business requirements
apply research ethics and scientific integrity principles in research activities
apply scientific methods
apply strategic thinking
apply systemic design thinking
consult information sources
create project specifications
create solutions to problems
design customer experiences
document interviews
execute ICT user research activities
assess users' interaction with ICT applications
explain interview purposes
guarantee customer satisfaction
manage data
manage research data
manage project information
identify ICT user needs
identify customer requirements
conduct research across disciplines
measure software usability
think abstractly
plan research process
listen actively
design questionnaires
process data
proporcionar documentación técnica
deliver visual presentation of data
conduct public surveys
conduct research interview
conduct literature research
conduct scholarly research
conduct quantitative research
perform resource planning
perform data analysis
perform online data analysis
draft project documentation
write research proposals
revise questionnaires
adhere to questionnaires
interview techniques
use microsoft office
use databases
use experience map
use methodologies for user-centered design
use spreadsheets software
use data processing techniques
use questioning techniques

Transversal competences

apply statistical analysis techniques
estimate duration of work
information confidentiality
meet deadlines
data quality assessment
manage quantitative data
manage schedule of tasks
report analysis results
interpret current data
observe confidentiality
think analytically
prepare survey report
present reports
promote the participation of citizens in scientific and research activities
conduct qualitative research
relate empathetically
synthesise information
online moderation techniques
measure customer feedback

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What to assess for this role

Technical knowledge can be verified with tests and references. What never shows up on a CV are the transversal competences, and they explain most failed hires. Before closing, it pays to measure them with a standardised battery.

See psychometric assessment

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Sources

This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences